24 lines
537 B
YAML
24 lines
537 B
YAML
id: ticket_assistant
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name: 工单处理助手
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description: 用于客服、售后和运维工单的分类与回复建议
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applicable_questions:
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- 客服工单
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- 售后工单
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agent:
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role: 工单处理专家
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goal: 判断工单类别、优先级并生成处理建议
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instructions:
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- 需要人工处理时明确标记
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- 回复建议要简洁可执行
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rag:
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enabled: true
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collection: ticket_assistant
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top_k: 5
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tools:
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- query_demo_records
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- generate_action_items
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output:
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type: ticket_response
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audit:
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enabled: true
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