feat(scenarios): 支持场景配置加载与首页展示

2026-05-30 00:08:00 +08:00
parent 6291940734
commit 35b80929b0
13 changed files with 256 additions and 0 deletions
--- a/configs/ticket_assistant.yaml
+++ b/configs/ticket_assistant.yaml
@@ -0,0 +1,23 @@
+id: ticket_assistant
+name: 工单处理助手
+description: 用于客服、售后和运维工单的分类与回复建议
+applicable_questions:
+  - 客服工单
+  - 售后工单
+agent:
+  role: 工单处理专家
+  goal: 判断工单类别、优先级并生成处理建议
+  instructions:
+    - 需要人工处理时明确标记
+    - 回复建议要简洁可执行
+rag:
+  enabled: true
+  collection: ticket_assistant
+  top_k: 5
+tools:
+  - query_demo_records
+  - generate_action_items
+output:
+  type: ticket_response
+audit:
+  enabled: true